Privacy Policy - SOS Events

1. Introduction

At SOS Events (“we”, “us”, or “our”), accessible at sos-events.com, we are fully committed to safeguarding the privacy and personal data of our users (“you”, “your”). We recognize the importance of transparency, accountability, and robust data protection practices. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. We prioritize your privacy and handle your personal information with the highest degree of care.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through our website (sos-events.com), mobile applications, services, and communications. As the Data Controller, SOS Events determines the purposes and means of processing your personal information. If you have any questions or concerns regarding this policy or your data, you may contact us at [email protected].

3. Categories of Data Processed

We process the following categories of personal data:

a. Usage Data
We collect data on how users interact with sos-events.com, including browser type, IP address, pages visited, time spent on site, session timestamps, and referring websites.

b. Account Data
When you create an account or engage our services, we collect personal identifiers such as your full name, email address, billing/shipping addresses, and telephone number.

c. Profile Data
Includes your preferences, interests, event selections, purchase history, and behavioral patterns on our platform.

d. Communication Data
Encompasses inquiries sent through contact forms, support requests, chat conversations, and email correspondence.

e. Technical Data
We collect information such as your device model, operating system, browser settings, screen resolution, and system configurations to optimize compatibility.

f. Transaction Data
Covers order details, payment status, delivery addresses, purchase confirmations, and transaction identifiers.

g. Preference Data
Includes your choices regarding marketing communications, opt-ins, and product categories or services you show interest in.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

– Legitimate Interests: To administer and maintain our platform, improve services, prevent fraud, and enhance user experience.
– Contractual Necessity: To fulfill our contractual obligations when you purchase or request services through sos-events.com.
– Consent: Where required, we obtain your explicit consent for specific data uses, such as marketing communications.
– Legal Obligations: To comply with regulatory or legal requirements affecting our business operations.

5. Your Rights

You have the following rights in relation to your personal data:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may ask us to correct or complete inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data where there is no lawful justification to retain it.
– Right to Restriction: You can request limited processing pending correction or objection.
– Right to Data Portability: You can obtain a structured, machine-readable copy of your data and have it transferred to another controller, where technically feasible.

To exercise these rights, please contact us at [email protected] with sufficient identification and request details. We will respond in accordance with applicable privacy laws.

6. Security Measures

We implement a suite of administrative, technical, and physical security measures to ensure the integrity and confidentiality of your data. These include, but are not limited to:

– End-to-end encryption during data transmission
– Role-based access control for internal systems
– Firewalls and intrusion detection tools
– Secure, encrypted backups
– Continuous security training and awareness for staff

While we strive to maintain the highest level of protection, no method of internet transmission or electronic storage is fully secure. We encourage users to use strong passwords and take precaution with personal information.

7. International Transfers

Your personal information may be transferred to, accessed from, or stored in jurisdictions outside your country of residence, including countries that may not provide the same level of legal data protection. Where required, we use Standard Contractual Clauses and comply with relevant regional frameworks to lawfully transfer data across borders.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or regulatory requirements. Retention periods vary depending on the data category:

– Usage Data: Retained for up to 24 months
– Account Data: Retained for the duration of the account and up to 7 years after closure
– Communication Data: Retained for 3 years following last contact
– Transaction Data: Retained for 7 years for financial audit purposes
– Preference Data: Retained until consent is withdrawn or preferences are updated

Upon expiration of retention periods, data will be irreversibly anonymized or securely deleted.

9. Cookie Policy

sos-events.com uses cookies and similar technologies to improve your experience and analyze website traffic. The types of cookies used include:

– Essential Cookies: Necessary for core functionality, such as session management and authentication.
– Functional Cookies: Enable personalization features like saved preferences and language settings.
– Analytics Cookies: Collect aggregated usage data to optimize website performance.
– Performance Cookies: Monitor website load times, uptime, and error tracking.

Cookies do not give us access to your device beyond the data you provide. We do not use cookies to collect sensitive personal information unless explicitly consented.

10. Cookie Management & Compliance

We provide full control over the use of cookies via our cookie consent banner and settings interface. Upon your first visit to sos-events.com, you will be prompted to accept or configure cookie preferences in compliance with GDPR and CCPA.

You may also manage cookies through your web browser settings, although some functionalities may degrade as a result. Do Not Track (DNT) signals are honored where technically feasible.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect, store, or process personal data from any individual under the age of 13 without verifiable parental consent. If you believe a child has provided us with personal data without such consent, please contact us at [email protected], and we will act promptly to delete the data.

12. Policy Updates and User Notification

This Privacy Policy may be periodically revised to reflect legal, technological, or business changes. Updates will be posted on sos-events.com, and you are encouraged to review this page regularly. Where changes materially affect your rights or freedoms, we will provide direct notification via email or onsite notice.

13. Contact

For any inquiries, requests, or complaints regarding this Privacy Policy or our data protection practices, you can reach our Data Protection Office at:

Email: [email protected]
Website: https://sos-events.com

We are committed to resolving any privacy concerns in a timely and transparent manner.

This Privacy Policy reflects our ongoing commitment to responsible data practices and compliance with GDPR, CCPA, and global privacy standards. Your privacy is our priority.