Privacy Policy - SOS-events

1. Introduction

At SOS Events (“we”, “our”, or “us”), accessible at sos-events.com, we are firmly committed to safeguarding the privacy and personal data of all individuals who interact with our website, services, and communications. This Privacy Policy outlines how we process your personal data, your rights in relation to that data, and the steps we take to ensure compliance with all relevant privacy legislation, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We are committed to maintaining the highest standards of data protection and privacy. Our policies and practices are designed around a privacy-first approach, ensuring that your personal information is handled responsibly, securely, and transparently.

2. Scope of Policy and Data Controller

This Privacy Policy applies to all personal data processed through the website sos-events.com, and any related digital properties operated by SOS Events. For the purposes of applicable data protection law, SOS Events is the data controller responsible for the processing described in this policy.

If you have any questions about our use of your personal data or this Privacy Policy, you can reach us at: [email protected].

3. Categories of Data Processed

We may collect, use, store, and transfer various categories of personal data, as defined below:

a) Usage Data
Includes information about how you use our website and services, such as IP address, browser type, login data, traffic data, access times, pages viewed, referring website addresses, and other diagnostic data.

b) Account Data
Includes your full name, billing and shipping address, email address, phone number, username or other identifiers needed to register or contact you.

c) Profile Data
Includes any preferences, interests, purchase history, feedback, demographic data, and behavioral insights derived from your interaction with our site and content.

d) Communication Data
Includes content of customer support inquiries, email correspondence, contact history, and messages exchanged with us through any support or communication channels on sos-events.com.

e) Technical Data
Includes device details such as hardware model, operating system, browser settings, system logs, language preferences, and other technical configurations used to access our site.

f) Transaction Data
Includes data related to purchases, such as order history, payment method (note: we do not store full payment card numbers), transaction time and date, fulfillment status, and delivery address.

g) Preference Data
Includes marketing and communication preferences, opt-in statuses, newsletter subscriptions, and records of specific interests shown in particular services or products.

4. Legal Bases for Processing

We process your personal data under the following lawful bases, as permitted by GDPR:

– Consent: Where we obtain your clear and unambiguous permission to process your data for specific purposes, such as for marketing communication.
– Contractual Necessity: Where the processing is necessary to perform a contract with you or to take steps at your request before entering into such a contract.
– Legitimate Interests: Where necessary for our legitimate interests such as improving our services, ensuring functionality, enforcing legal claims, or detecting misuse, provided these are not overridden by your fundamental data rights.
– Legal Obligation: Where processing is required for compliance with legal or regulatory obligations.

For CCPA purposes, SOS Events does not sell your personal data and only uses such data in accordance with permissible business purposes.

5. Your Rights

Under GDPR (and where applicable, CCPA), you may exercise the following rights regarding your personal data:

– Right of Access: You have the right to request confirmation of whether we hold your personal data and to receive a copy.
– Right of Rectification: You may request correction of any inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): You may request deletion of personal data, subject to applicable legal retention obligations.
– Right to Restrict Processing: You may request limited use of your data under certain conditions.
– Right to Data Portability: You have the right to obtain your data in a structured, machine-readable format and/or to have it transferred to another organization.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing.
– Rights under CCPA: California residents may also request disclosure of personal data being collected and request deletion of said data, subject to statutory exceptions.

To exercise any of these rights, please contact us at: [email protected].

6. Security Measures

We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

– End-to-end encryption for data in transit and at rest
– Multi-tiered access controls to restrict access to personal data
– Routine system audits, vulnerability assessments, and penetration tests
– Secure servers and firewalls to protect stored data
– Employee privacy and security training
– Regular data backups and disaster recovery protocols

7. International Transfers

Your personal data may be transferred to and processed in countries outside of your residence, including jurisdictions that may not provide the same level of data protection. Where this occurs, we will use appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable laws, to ensure lawful international data transfers.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

– Usage Data: Stored for up to 12 months for analytical purposes
– Account and Profile Data: Retained as long as your account remains active—or for up to 6 years after inactivity, depending on applicable legal limitations
– Communication Data: Retained for up to 3 years after the latest interaction
– Transaction Data: Retained for a minimum of 7 years for accounting and tax compliance
– Preference and Consent Data: Stored until withdrawn or updated

9. Cookie Policy

sos-events.com uses cookies and similar tracking technologies to enhance your browsing experience, provide functionality, and analyze usage. We categorize cookies as follows:

– Essential Cookies: Necessary for core operation of the site (e.g., login, shopping cart)
– Functional Cookies: Remember your preferences, such as language or location
– Analytics Cookies: Help us understand user interactions with the website through tools like Google Analytics
– Performance Cookies: Aid in optimizing site performance and diagnosing technical issues

We do not use advertising or third-party behavioral tracking cookies without consent.

10. Cookie Management & Compliance

Upon first visit to sos-events.com, users are presented with a cookie consent banner in compliance with GDPR and CCPA regulations. This allows users to:

– Accept or reject all non-essential cookies
– Customize cookie preferences based on category
– Revoke or change cookie consent at any time through cookie settings available on the footer of the site

We respect Do Not Track (DNT) signals and provide California residents with explicit rights to opt out of the sale of personal data—even though we do not engage in such activities.

11. Children’s Privacy

We do not knowingly collect, solicit, or process personal data from children under the age of 13. If we become aware that we have inadvertently done so, the data will be promptly deleted. Parents or guardians who believe that their child’s personal data has been provided without their consent should contact us at [email protected].

12. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Significant changes impacting your rights or how your data is used will be communicated via appropriate channels, including website notifications or direct email where applicable. We encourage you to periodically review this policy for any updates or changes.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which your personal data is processed on sos-events.com, please contact us at:

[email protected]

We are committed to resolving any privacy-related concerns promptly and transparently.

This Privacy Policy demonstrates our adherence to international data protection standards and our dedication to ensuring your data stays private, secure, and respected at all times.